Problem with queue access control


#1

Hi all,

I created a new queue, and reviewed the permissions of each user
for this new queue. (I have Admin access control for the queue in
question.)

In addition to the existing “help” queue alias, I added a new
alias for the “csgp” queue in /etc/mail/aliases:

# request ticket aliases
help:     |"/l/rt/bin/rt-mailgate help correspond"
csgp:     |"/l/rt/bin/rt-mailgate csgp correspond"

When I send new tickets via the email interface, I get the following
error message:Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
Subject: [csg #0] (_rt_system) RT Error: test csg private queue
Reply-To: Phil Temples via RT rt@wwwpt.das.harvard.edu
To: ptemples@deas.harvard.edu
X-Request-ID: 0
X-RT-Loop-Prevention: csg
X-Sender: ptemples@deas.harvard.edu
X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
Precedence: bulk

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue

Your message is reproduced below:

test

--- Headers Follow ---
<...>

However, I and other RT users can open new tickets in this queue and
move tickets to the new queue from other queues using the web interface
without any problems.

Any clues?

Phil

Phil Temples ptemples@deas.harvard.edu


#2

Have you turned on "allow non-members to create requests"
That’s needed to allow email creation.On Sat, Jun 24, 2000 at 11:06:38AM -0400, Phil Temples wrote:

Hi all,

I created a new queue, and reviewed the permissions of each user
for this new queue. (I have Admin access control for the queue in
question.)

In addition to the existing “help” queue alias, I added a new
alias for the “csgp” queue in /etc/mail/aliases:

# request ticket aliases
help:     |"/l/rt/bin/rt-mailgate help correspond"
csgp:     |"/l/rt/bin/rt-mailgate csgp correspond"

When I send new tickets via the email interface, I get the following
error message:

Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
Subject: [csg #0] (_rt_system) RT Error: test csg private queue
Reply-To: Phil Temples  via RT <rt@wwwpt.das.harvard.edu>
To: ptemples@deas.harvard.edu
X-Request-ID: 0
X-RT-Loop-Prevention: csg
X-Sender: ptemples@deas.harvard.edu
X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
Precedence: bulk 

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue

Your message is reproduced below:

test

--- Headers Follow ---
<...>

However, I and other RT users can open new tickets in this queue and
move tickets to the new queue from other queues using the web interface
without any problems.

Any clues?

Phil


Phil Temples ptemples@deas.harvard.edu


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