Problem with new RT installation

hi all,

this is my first post to the list, i hope it’ll get through properly…

i tried searching the archives but found nothing related to this issue;
i finally got RT loading up in the browser, it prompts me for username/pass,
i can manage to login with the root account, but every single time i click
something to change pages, it requests authentication all over again!

this is driving me nuts, every single thing i try to do in the interface
causes this (the functionality is fine mind you, it’s just annoying and
a bit too clumsy for production to have to re-enter credentials every single page).

many thanks!

Gabriel Cadieux
Systems Engineer & IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
www.securetechnologies.ca

Gabriel,

There have been several threads on this issue. Did you try looking 

under “Login” or “Login loop” or anything like that. I f=definitely
remember seeing this thread quite a few times in the last month.Hope
this helps.

Kenn
LBNLOn 9/22/2008 6:17 AM, Gabriel Cadieux wrote:

hi all,

this is my first post to the list, i hope it’ll get through properly…

i tried searching the archives but found nothing related to this issue;
i finally got RT loading up in the browser, it prompts me for username/pass,
i can manage to login with the root account, but every single time i click
something to change pages, it requests authentication all over again!

this is driving me nuts, every single thing i try to do in the interface
causes this (the functionality is fine mind you, it’s just annoying and
a bit too clumsy for production to have to re-enter credentials every single page).

many thanks!

Gabriel Cadieux
Systems Engineer & IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
www.securetechnologies.ca


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hi all,

this is my first post to the list, i hope it’ll get through properly…

i tried searching the archives but found nothing related to this
issue;
i finally got RT loading up in the browser, it prompts me for
username/pass,
i can manage to login with the root account, but every single time i
click
something to change pages, it requests authentication all over again!

this is driving me nuts, every single thing i try to do in the
interface
causes this (the functionality is fine mind you, it’s just annoying
and
a bit too clumsy for production to have to re-enter credentials
every single page).

I assume you use MySQL.
A lot of people who didn’t set up all the tables correctly (or
upgraded older ones not correctly) had this problem.

Personally, I use PostgreSQL and I must say that the upgrade to 3.8.1
was the one that caused the least pain (we started with 3.4.something,
moved to 3.6.3 and then I lifted it to 3.8.1, moving from FreeBSD5.4
over 6.2 to 7.0 eventually).
It just took a lot of time because the the box is now old and slow :wink:

The only problem is the large amount of dependencies that RT carries
(FreeBSD installs well over 110 perl modules alltogether).

I make a copy of the box in VMware and dry-run the upgrade there. So
far, this has worked very well.

cheers,
Rainer