I am not sure if there is any solution to this. I have been digging
everywhere for information but no solution to it so far.
I am currently using RT 4.0.10. Customer creates ticket via email. Below is
Customer A and Customer B are colleagues.
Customer A emails to the RT’s email and include Customer B in the loop.
RT create new ticket and send auto reply email to Customer A with Ticket ID
Customer B “reply all” on the original email sent by Customer A thus
creating another ticket on RT.
Is there a way to recognize the subject text instead when there is no ticket
Thanks & Regards,
This message is intended only for the use of the individual or entity to
whom it is addressed and may contain information that is privileged and
confidential. If you, the reader of this message, are not the intended
recipient, you should not disseminate, distribute or copy this
communication. If you have received this communication in error, please
notify us immediately by return email and delete the original message. Thank
cid:image001.png@01CCA2BB.CF75F520 Please consider the environment before
printing this e-mail