Problem with install of 1.3.72

RT Users
1

Hi,

I’m having a problem with installation of the 1.3 series (1.3.72 specifically).
The installation goes just fine until it runs the following:

perl /usr/local/rt/etc/insertdata

I get a user creation error:

RT::Handle=HASH(0xf4efc) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user

I read an earlier post that indicated that the DBI or DBD::mysql packages in
Perl might be installed incorrectly. I’ve gone back and reinstalled them
twice to no luck.

Can anyone help me track this problem down???

Thanks!
-Robert

2

DBD::mysql 2.0 is badly broken,
perl -MCPAN -e’install DBD::mysql::Install;’ might do it.
Otherwise, grab the latest Msql-Mysql-Modules and install it by hand.

    -jOn Wed, May 16, 2001 at 04:52:51PM -0700, Robert Shaw wrote:

Hi,

I’m having a problem with installation of the 1.3 series (1.3.72 specifically).
The installation goes just fine until it runs the following:

perl /usr/local/rt/etc/insertdata

I get a user creation error:

RT::Handle=HASH(0xf4efc) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user

I read an earlier post that indicated that the DBI or DBD::mysql packages in
Perl might be installed incorrectly. I’ve gone back and reinstalled them
twice to no luck.

Can anyone help me track this problem down???

Thanks!
-Robert

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3

Hi Jesse,

I tried installing the DBD::mysql::Install which did install and properly
test the Msql-Mysql-modules. However, I still get the error. Do I need to
somehow remove/deinstall the old module or anything else to make sure it’s
cleared out properly?

Here’s the error again:
perl /home/rshaw/pack/rt-1.3.72-rs/etc/insertdata
RT::Handle=HASH(0xf78a8) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user

I must be doing something wrong.

Thanks,
-Robert

4

FYI, to others that may have run into this. Jesse and I found that (in my case)
if I manually installed the previous Msql-Mysql-modules release v1.2215 instead
of the latest 1.2216 release, this problem went away.

Hope that helps anyone else.

Thanks Jesse.

regards,
-RobertOn Thu, May 17, 2001 at 09:56:05AM -0700, Robert Shaw wrote:

Here’s the error again:
perl /home/rshaw/pack/rt-1.3.72-rs/etc/insertdata
RT::Handle=HASH(0xf78a8) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user…Could not create user