Problem with fresh install

Hello… Couldn’t find anything in the FAQ that relates to the problem
I’m seeing.

RT seemed to install with no complaints, and make testdeps appears to
report that all req’d modules are found. However, when trying to access
the webpage, I get:
–BEGIN–
<& /Elements/Header, Title=>“Start page”, Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab
=> ‘’ &>
<& /Elements/CustomHomepageHeader, %ARGS &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => ‘HomeRefreshInterval’, Default => $session
{‘home_refresh_interval’} &>
<%init> if ($ARGS{‘HomeRefreshInterval’}) {
$session{‘home_refresh_interval’} = $ARGS{‘HomeRefreshInterval’}; }
–END–

Can anybody point me in the right direction to get this resolved, or
offer any clues/insight?

Thanks!

Brian

Sounds like a problem with the Html:Mason you are using… maybe its a
different version than need or its installed worng?
What do you guys think?
John
At 11:52 AM 12/6/2002, you wrote:

Hello… Couldn’t find anything in the FAQ that relates to the problem
I’m seeing.

RT seemed to install with no complaints, and make testdeps appears to
report that all req’d modules are found. However, when trying to access
the webpage, I get:
–BEGIN–
<& /Elements/Header, Title=>“Start page”, Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab
=> ‘’ &>
<& /Elements/CustomHomepageHeader, %ARGS &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => ‘HomeRefreshInterval’, Default => $session
{‘home_refresh_interval’} &>
<%init> if ($ARGS{‘HomeRefreshInterval’}) {
$session{‘home_refresh_interval’} = $ARGS{‘HomeRefreshInterval’}; }
–END–

Can anybody point me in the right direction to get this resolved, or
offer any clues/insight?

Thanks!


Brian


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From: Brian Karas

RT seemed to install with no complaints, and make testdeps appears to
report that all req’d modules are found. However, when trying to access
the webpage, I get:
–BEGIN–
<& /Elements/Header, Title=>“Start page”, Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab

Apache isn’t using Mason to process the page. If you
have mod_perl configured right you need to make sure
you have something like this in the right place:

SetHandler perl-script
PerlHandler RT::Mason

You also need to restart your apache or send it a HUP or USR1 signal
to make it re-read the config file.

Les Mikesell
les@futuresource.com