Problem with Email reply via RT

RT Users
1

Hi,

I’m using RT3.0.10 on a RH7.3 with apache1 modperl1
Here is my problem:

When a ticket is generated by email, RT integrate it and i can see it in the general queue as i configurate it to and the autotreply is working good.
But when i open this ticket so to close it or just to reply to the person who has created the ticket nothing is sent !! :frowning:

Has anybody an idea ?

Thanks a lot

2

I found the problem !!

It was just that the scrip associated with the action was not correct…