I’m using RT3.0.10 on a RH7.3 with apache1 modperl1
Here is my problem:
When a ticket is generated by email, RT integrate it and i can see it in the general queue as i configurate it to and the autotreply is working good.
But when i open this ticket so to close it or just to reply to the person who has created the ticket nothing is sent !!
Has anybody an idea ?
Thanks a lot