Problem with e-mail gateway (RT version 2.0.8)

RT Users
1

I am having some problems with the e-mail gateway for RT version 2.0.8.
I upgraded from RT version 1, which seemed to work properly in terms of
receiving an e-mail at the rt@domain address and creating a new ticket
in the queue specified in /etc/mail/aliases. However, under version
2.0.8, sending an e-mail to the rt alias (yes, I am pointing to the
correct version of RT) causes RT to reply with the following:

There has been an error:
There has been an error with your request:

Your message is reproduced below:

…

What am I doing wrong here?

Any help would be greatly appreciated. Thanks in advance!

–Dave Thompson
dthompson@hhnetwk.com

2

I am having some problems with the e-mail gateway for RT version 2.0.8.
I upgraded from RT version 1, which seemed to work properly in terms of
receiving an e-mail at the rt@domain address and creating a new ticket
in the queue specified in /etc/mail/aliases. However, under version
2.0.8, sending an e-mail to the rt alias (yes, I am pointing to the
correct version of RT) causes RT to reply with the following:

There has been an error:
There has been an error with your request:

Your message is reproduced below:

…

What am I doing wrong here?

Any help would be greatly appreciated. Thanks in advance!

–Dave Thompson
dthompson@hhnetwk.com

3

That really looks like an RT 1.0.x error message. Are you sure
you ran newaliases? Are you sure that /etc/mail/aliases is the right file?
(Sometimes you want /etc/aliases)On Mon, Oct 22, 2001 at 12:42:17PM -0400, Dave Thompson wrote:

I am having some problems with the e-mail gateway for RT version 2.0.8.
I upgraded from RT version 1, which seemed to work properly in terms of
receiving an e-mail at the rt@domain address and creating a new ticket
in the queue specified in /etc/mail/aliases. However, under version
2.0.8, sending an e-mail to the rt alias (yes, I am pointing to the
correct version of RT) causes RT to reply with the following:

There has been an error:
There has been an error with your request:

Your message is reproduced below:

…

What am I doing wrong here?

Any help would be greatly appreciated. Thanks in advance!

–Dave Thompson
dthompson@hhnetwk.com

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