Problem with CustomCondition

RT Users
1

Hey,

i want to write a CustomCondition who activate a action if the queue is
changed from x to y

this is my code:

return 0 unless $self->TransactionObj->Type eq “Set”;
return 0 unless $self->TransactionObj->Field eq “Queue”;
return 0 unless $self->TransactionObj->NewValue == “y”;
return 0 unless $self->TransactionObj->OldValue == “x”;
return 1;

It does not work :frowning:

But when i delete the line
return 0 unless $self->TransactionObj->OldValue == “x”;
it is all OK - but now start the action, even if the old value is not “x”

Martin

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2

OldValue and NewValue are not strings, but numbers - queues’ IDs. Most
probably this is issue you’re facing. It’s not cleat from your
message.On Thu, Jun 4, 2009 at 10:22 AM, Martin B. mb@sla.de wrote:

Hey,

i want to write a CustomCondition who activate a action if the queue is
changed from x to y

this is my code:

return 0 unless $self->TransactionObj->Type eq “Set”;
return 0 unless $self->TransactionObj->Field eq “Queue”;
return 0 unless $self->TransactionObj->NewValue == “y”;
return 0 unless $self->TransactionObj->OldValue == “x”;
return 1;

It does not work :frowning:

But when i delete the line
return 0 unless $self->TransactionObj->OldValue == “x”;
it is all OK - but now start the action, even if the old value is not “x”

Martin

–
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