Problem with creation of tickets in queues

I have a user : jec
I can’t create any ticket in any queue until I add SuperUser privileges
to him!
Is it normal?
For root, I have all the queues in the queue dropbox but with jec, I
have no queue in the queue dropbox. Normal?


Jean-Eric Cuendet
Linkvest SA
Av des Baumettes 19, 1020 Renens Switzerland
Tel +41 21 632 9043 Fax +41 21 632 9090 E-mail: