I have a new installation of rt3.0. Everything works fine except this.
When I send e-mail to a queue address a ticket is created by user
"RT_System", has no e-mail address of requestor assigned and is empty.
When e-mail is sent by a stuff user - all works just fine - requestor’s
address is recorder and e-mail body appears as a ticket comment.
What should I set in RT? I’ve tried to grant privileges to creating
tickets to everyone (in configuration->global->grouprights), but it has
“First they ignore you. Then they laugh at you. Then they
fight you. Then you win.” - Mohandas Gandhi.