Hello!
RT 3-0-9
I want to send one reply to a cc or bcc. So I choose reply from the menu
and write the cc address in the cc field, …
Following problem:
In the web frontend of rt I see following:
So 09. Mai. 2004, 08:22:45 root - Korrespondenz hinzugefügt
RT-Send-CC: cc@gmx.at
test
So I think the cc recipient will get a mail from me, but the cc wont get
a mail.
In the syslog file I get following output
May 9 08:37:40 heinzelmaennchen RT:
rt-3.0.9-1104-4611.18.5081102096918@test.at #1104/4611 - Scrip 24
Korrespondenz (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
May 9 08:37:40 heinzelmaennchen RT:
rt-3.0.9-1104-4611.18.5081102096918@test.at sent To:
stefan@kornhuber.com Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
So I think that rt doesn’t use the information of the cc field.
The global script uses the action
“Notify Requestors and CCs”
Thanks for your help.
Steve
The “Cc” and “Bcc” fields on the reply page are handled by the “Notify
other recipients” scrip action.On Sun, May 09, 2004 at 08:40:01AM +0200, Stefan Kornhuber wrote:
Hello!
RT 3-0-9
I want to send one reply to a cc or bcc. So I choose reply from the menu
and write the cc address in the cc field, …
Following problem:
In the web frontend of rt I see following:
So 09. Mai. 2004, 08:22:45 root - Korrespondenz hinzugefügt
RT-Send-CC: cc@gmx.at
test
So I think the cc recipient will get a mail from me, but the cc wont get
a mail.
In the syslog file I get following output
So I think that rt doesn’t use the information of the cc field.
The global script uses the action
“Notify Requestors and CCs”
Thanks for your help.
Steve
The rt-users Archives
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this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
The “Cc” and “Bcc” fields on the reply page are handled by the “Notify
other recipients” scrip action.
In theory that’s the case, but I’ve never seen it actually work. Is there some
trick to it? This was one of the biggest complaints for our users, and I ended
up putting a hack in the code to do something like this (posted to rt-users
a few weeks back).
I’ve tried a variety of on whatever notify other recipients with various
templates scrips, and none of those ever do anything at all.
Various debug reports have been sent to the list in the past few months about
this issue too, and should be in the archives.
If there is some way to get this working, that would be fantastic because the
hack we have in place is very ugly. I’d love to take that out and do things the
proper RT way.
I can confirm that users in cc in single replies get notified if you have a scrip on correspondence notify other recipient…
So it should work.
Samuel
The “Cc” and “Bcc” fields on the reply page are handled by the “Notify
other recipients” scrip action.
In theory that’s the case, but I’ve never seen it actually work. Is there some
trick to it? This was one of the biggest complaints for our users, and I ended
up putting a hack in the code to do something like this (posted to rt-users
a few weeks back).
Through 3.0.10, there’s an issue with multi-line RT-Send-Cc and
RT-Send-Bcc headers. It’s fixed in 3.0.11rc1.