Problem with Bulk Update set owner

RT Users
1

I recently upgraded to 3.8.2 and have noticed a problem that I¹m fairly
certain worked when I was on 3.6.6. When trying to bulk update a set of
tickets, setting the owner always returns ³Ticket ###: That user does not
exist². I can set the owners on the tickets individually, both in basic,
people, and jumbo, but not when trying to change multiple tickets at once.

Other bulk updates do work on the same tickets (setting priority, status,
adding comments, etc.) Just not the owner change.

If anyone can point me in the right direction where bulk update handles it¹s
code, I¹d be glad to look. And if anyone else has this issue, I¹d love to
know that too.

Thanks,
Erik

2

Eric,

I can't see all the tickets your trying to update, but if you try to

change the owner on 15 tickets and one of them already has an owner,
that might be a problem. Another question would be are they all in the
same queue. A ticket in a different queue will have different group
rights set and the person you want to be owner may not have that right
for some other queue. Without more specific on group/queue rights and
owner names, that’s about all I can think of. Hope it helps.

Kenn
LBNLOn 3/21/2009 7:20 AM, Erik Peterson wrote:

I recently upgraded to 3.8.2 and have noticed a problem that I’m
fairly certain worked when I was on 3.6.6. When trying to bulk update
a set of tickets, setting the owner always returns “Ticket ###: That
user does not exist”. I can set the owners on the tickets
individually, both in basic, people, and jumbo, but not when trying to
change multiple tickets at once.

Other bulk updates do work on the same tickets (setting priority,
status, adding comments, etc.) Just not the owner change.

If anyone can point me in the right direction where bulk update
handles it’s code, I’d be glad to look. And if anyone else has this
issue, I’d love to know that too.

Thanks,
Erik

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