I’m facing a problem trying to attach files longer than 1 MB. When creating the ticket, the webUI (as well as the rt.log) shows ‘Queue could not be loaded’.
I’ve already configured FcgidMaxRequestLen parameter in Apache configuration (1 GB) and max_allowed_packet parameter in MySQL (16 MB).
I’ve also tried to play with RT attachment parameters (such as MaxAttachmentSize, TruncateLongAttachments and DropLongAttachments) with no result.
Any clue of what am I missing?
By the way, I have an RT 4.2.10 installation with RTIR 3.2.0. And I am assuming this is a RT issue, not RTIR.
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I’m facing a problem trying to attach files longer than 1 MB. When
creating the ticket, the webUI (as well as the rt.log) shows ‘Queue
could not be loaded’.
The ‘Queue could not be loaded’ hints that the full http request didn’t
make it to RT.
I suggest putting a shim in somewhere that shows you the raw http
request that makes it to the web server to determine if the issue
happens before apache gets the request or not.
Perhaps theres a proxy between the browser and RT that is filtering out
the large request?
Check your web server config. I had an optimised nginx config that was
blocking files larger than 1MB.
This affected emails as well, as RT uses the web api to load them.On Thursday, 1 October 2015, Todd Wade todd@bestpractical.com wrote:
On 8/13/15 6:30 AM, Iñaki de Eguia Diez wrote:
I’m facing a problem trying to attach files longer than 1 MB. When
creating the ticket, the webUI (as well as the rt.log) shows ‘Queue
could not be loaded’.
The ‘Queue could not be loaded’ hints that the full http request didn’t
make it to RT.
I suggest putting a shim in somewhere that shows you the raw http request
that makes it to the web server to determine if the issue happens before
apache gets the request or not.
Perhaps theres a proxy between the browser and RT that is filtering out
the large request?