Hi folks:
I’ve been pouring over the lists and trying to debug this for a while, but
can’t seem to come up with a reason. I have a group set up on a queue with
all rights. When I set that group to watch a ticket as adminCC, and then
create a scrip that notifies the adminCCs on comment, all indications are
that the email is being sent but it doesn’t ever arrive. Below is a section
of the RT log, where all the XXXX’s are to protect the identities of the
unwilling.
Please note, everything works just fine when the group is set to watch as
CC’s rather than AdminCCs. This very well could be a problem with the mail
setup, but if so I need to communicate that to the systems folks very
clearly.
[Tue Mar 3 21:33:25 2009] [debug]: Subject: [xxxxxx.mtvn.com #2468]
[Comment] Test ticket from blake
In-Reply-To: <C5D30B3D.158F7%blake.crawford@xxxxxxxxx.comC5D30B3D.158F7%25blake.crawford@xxxxxxxxx.com
References: RT-Ticket-2468@bizops.mtvn.com <
C5D30B3D.158F7%blake.crawford@xxxxxxxx.comC5D30B3D.158F7%25blake.crawford@xxxxxxxx.com
Message-ID: rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com
Precedence: bulk
X-RT-Loop-Prevention:xxxxxx.mtvn.com
RT-Ticket: xxxxxx.mtvn.com #2468
Managed-by: RT 3.8.1 (Request Tracker... So much more than a help desk — Best Practical Solutions)
RT-Originator: Blake.Crawford@xxxxxxx.com
Bcc: xxxx.xxxxxx@xxxxxx.com, xxxx.xxxxxx@xxxxxx.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:647)
[Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference ‘Individual
messages’ for user xxxx.xxxxxx@xxxxxx.com (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/A
ction/SendEmail.pm:661)
[Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference ‘Individual
messages’ for user xxxx.xxxxxx@xxxxxx.com (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Ac
tion/SendEmail.pm:661)
[Tue Mar 3 21:33:25 2009] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3_xxxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:670)
[Tue Mar 3 21:33:25 2009] [debug]: Setting deferred recipients for
attribute creation (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:679)
[Tue Mar 3 21:33:25 2009] [debug]: No recipients found for deferred
delivery on transaction #15667 (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:
692)
[Tue Mar 3 21:33:25 2009] [info]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com> #2468/15667 -
Scrip 24 On comment Notify Admin CCs with Template C
DM OASIS Comment Template (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:302)
[Tue Mar 3 21:33:25 2009] [error]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com>:
/usr/sbin/sendmail -oi -t exitted with code 64 (/opt/rt3_xxxxxx
s.mtvn.com/bin/../lib/RT/Interface/Email.pm:417)
[Tue Mar 3 21:33:25 2009] [info]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxx.mtvn.com> sent To: “AdminCc
of bizops.mtvn.com Ticket #2468”:; Bcc: xxx.g
xxxxxxx@viacom.com, xxx.xxxxx@viacom.com (/opt/
rt3_xxxxxx.mtvn.com/bin/…/lib/RT/Action/SendEmail.pm:333)