Problem with adding a cc user to already existing ticket, email not sent

Ok, here is what I have done. I have all scripts defined so that my
requestors and cc’s all get notified.

However when I have a ticket and manually add a temp cc
(newuser@remotesite.com in this example – a real address was used, but
has been changed to protect the innocent) on a coorespondence, it never
gets sent, I get a bounced message like the one shown below.

Ideas? Sendmail version is 8.11.6 running on redhat-7.2.

Ted Serreyn
Serreyn Network Services
http://www.serreyn.com/

The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
from apache@localhost

----- The following addresses had permanent fatal errors -----
“OtherRecipients of serreyn.com Ticket #140”:;

----- Transcript of session follows -----
553 5.1.3 “OtherRecipients of serreyn.com Ticket #140”:;… List:;
syntax illegal for recipient addresses

Reporting-MTA: dns; serreyn.com
Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500

Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
addresses"@serreyn.com
Action: failed
Status: 5.1.3
Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500

Return-Path:
Received: (from apache@localhost)
by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
Tue, 1 Oct 2002 12:22:35 -0500Date: Tue, 1 Oct 2002 12:22:35 -0500
Subject: [serreyn.com #140] Tenneco Scheduling
From: “Ted Serreyn via RT” support@serreyn.com
Reply-To: support@serreyn.com
In-Reply-To: rt-140@serreyn.com
Message-ID: rt-140-1973.13.0864693801317@serreyn.com
Precedence: bulk
X-RT-Loop-Prevention: serreyn.com
RT-Ticket: serreyn.com #140
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: ted@serreyn.com
Cc: new.user@remotesite.com
To: “OtherRecipients of serreyn.com Ticket #140”:;

To follow up on my own post, is this what the line in config.pm does
with sendmail?

$UseFriendlyToLine = 1; (which is what I have it set to right now?)

Ted SerreynOn Tue, 2002-10-01 at 12:34, Ted Serreyn wrote:

Ok, here is what I have done. I have all scripts defined so that my
requestors and cc’s all get notified.

However when I have a ticket and manually add a temp cc
(newuser@remotesite.com in this example – a real address was used, but
has been changed to protect the innocent) on a coorespondence, it never
gets sent, I get a bounced message like the one shown below.

Ideas? Sendmail version is 8.11.6 running on redhat-7.2.

Ted Serreyn
Serreyn Network Services
http://www.serreyn.com/

The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
from apache@localhost

----- The following addresses had permanent fatal errors -----
“OtherRecipients of serreyn.com Ticket #140”:;

----- Transcript of session follows -----
553 5.1.3 “OtherRecipients of serreyn.com Ticket #140”:;… List:;
syntax illegal for recipient addresses

Reporting-MTA: dns; serreyn.com
Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500

Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
addresses"@serreyn.com
Action: failed
Status: 5.1.3
Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500

Return-Path:
Received: (from apache@localhost)
by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
Tue, 1 Oct 2002 12:22:35 -0500
Date: Tue, 1 Oct 2002 12:22:35 -0500
Subject: [serreyn.com #140] Tenneco Scheduling
From: “Ted Serreyn via RT” support@serreyn.com
Reply-To: support@serreyn.com
In-Reply-To: rt-140@serreyn.com
Message-ID: rt-140-1973.13.0864693801317@serreyn.com
Precedence: bulk
X-RT-Loop-Prevention: serreyn.com
RT-Ticket: serreyn.com #140
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: ted@serreyn.com
Cc: new.user@remotesite.com
To: “OtherRecipients of serreyn.com Ticket #140”:;


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Got it, RTFM!!!

Ted SerreynOn Tue, 2002-10-01 at 12:40, Ted Serreyn wrote:

To follow up on my own post, is this what the line in config.pm does
with sendmail?

$UseFriendlyToLine = 1; (which is what I have it set to right now?)

Ted Serreyn

On Tue, 2002-10-01 at 12:34, Ted Serreyn wrote:

Ok, here is what I have done. I have all scripts defined so that my
requestors and cc’s all get notified.

However when I have a ticket and manually add a temp cc
(newuser@remotesite.com in this example – a real address was used, but
has been changed to protect the innocent) on a coorespondence, it never
gets sent, I get a bounced message like the one shown below.

Ideas? Sendmail version is 8.11.6 running on redhat-7.2.

Ted Serreyn
Serreyn Network Services
http://www.serreyn.com/

The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
from apache@localhost

----- The following addresses had permanent fatal errors -----
“OtherRecipients of serreyn.com Ticket #140”:;

----- Transcript of session follows -----
553 5.1.3 “OtherRecipients of serreyn.com Ticket #140”:;… List:;
syntax illegal for recipient addresses

Reporting-MTA: dns; serreyn.com
Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500

Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
addresses"@serreyn.com
Action: failed
Status: 5.1.3
Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500

Return-Path:
Received: (from apache@localhost)
by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
Tue, 1 Oct 2002 12:22:35 -0500
Date: Tue, 1 Oct 2002 12:22:35 -0500
Subject: [serreyn.com #140] Tenneco Scheduling
From: “Ted Serreyn via RT” support@serreyn.com
Reply-To: support@serreyn.com
In-Reply-To: rt-140@serreyn.com
Message-ID: rt-140-1973.13.0864693801317@serreyn.com
Precedence: bulk
X-RT-Loop-Prevention: serreyn.com
RT-Ticket: serreyn.com #140
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: ted@serreyn.com
Cc: new.user@remotesite.com
To: “OtherRecipients of serreyn.com Ticket #140”:;


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm