Problem when hitting take/resolve

When I hit take or resolve it dumps me to a Cannot Find server errror, this
is on a fresh install, it completes the requested action correctly just does
not redirect correctly

Any help?

Mike

When I hit take or resolve it dumps me to a Cannot Find server
errror, this is on a fresh install, it completes the requested
action correctly just does not redirect correctly

Any help?
Only if you’d be so kind as to provide the version of perl, rt,
apache, database backend accompanied by the relevant part of your
httpd.conf and RT_SiteConfig.pm - all this you’re talking about
request tracker…

Regards,
Harald

Harald Wagener
Technischer Leiter

Foote Cone & Belding
FCB Wilkens
An der Alster 42
20099 Hamburg
Germany

T: +49 (0)40 2881 1252
F: +49 (0)40 2881 1217
hwagener@hamburg.fcb.com
http://www.footeconebelding.de

Hello

Fedora Core release 4 (Stentz)
This is perl, v5.8.6 built for i386-linux-thread-multi
RT 3.5.5
MySQL: 4.1.16

*****httpd.conf

ServerName
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

this line applies to Apache2+mod_perl2 only

PerlModule Apache2 Apache::compat

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason RedirectMatch permanent (.*)/$ http://$1/index.html

end httpd.conf

site config*****

Set($rtname , " ");
1;

#The name of the database user (inside the database)
Set($DatabaseUser , ‘rt_user’);

Password the DatabaseUser should use to access the database

Set($DatabasePassword , ‘password’);

The name of the RT’s database on your database server

Set($DatabaseName , ‘rt3’);

end site config*-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Tuesday, March 28, 2006 10:31 AM
To: Michael Shanks
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem when hitting take/resolve

Am 28.03.2006 um 11:03 schrieb Michael Shanks:

When I hit take or resolve it dumps me to a Cannot Find server
errror, this is on a fresh install, it completes the requested
action correctly just does not redirect correctly

Any help?
Only if you’d be so kind as to provide the version of perl, rt,
apache, database backend accompanied by the relevant part of your
httpd.conf and RT_SiteConfig.pm - all this you’re talking about
request tracker…

Regards,
Harald

Harald Wagener
Technischer Leiter

Foote Cone & Belding
FCB Wilkens
An der Alster 42
20099 Hamburg
Germany

T: +49 (0)40 2881 1252
F: +49 (0)40 2881 1217
hwagener@hamburg.fcb.com
http://www.footeconebelding.de

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.1.385 / Virus Database: 268.3.2/294 - Release Date: 3/27/2006

Hi guys, guess I should look more indepth before I ask for help

I had not set the WebBaseUrl correctly :(From: Michael Shanks [mailto:mike@tekniq.org]
Sent: Tuesday, March 28, 2006 11:23 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Problem when hitting take/resolve

Hello

Fedora Core release 4 (Stentz)
This is perl, v5.8.6 built for i386-linux-thread-multi
RT 3.5.5
MySQL: 4.1.16

*****httpd.conf

ServerName
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

this line applies to Apache2+mod_perl2 only

PerlModule Apache2 Apache::compat

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason RedirectMatch permanent (.*)/$ http://$1/index.html

end httpd.conf

site config*****

Set($rtname , " ");
1;

#The name of the database user (inside the database)
Set($DatabaseUser , ‘rt_user’);

Password the DatabaseUser should use to access the database

Set($DatabasePassword , ‘password’);

The name of the RT’s database on your database server

Set($DatabaseName , ‘rt3’);

end site config*