Problem viewing HTML component of an email in Firefox

All,

I asked a similar question a while ago, but got no response - possibly
because I was a little unclear on the failure condition. If anyone
could help, I would appreciate it.

We receive a number of emails into RT which are predominantly HTML. We
need to view the HTML in order to click on embedded links. With
Internet Explorer, this works as expected. We view the ticket, click on
the link which reads:

Download
(untitled)[text/html 5.7k]

and the HTML component displays correctly.

In Firefox however, the source of the HTML displays (starting with a
<table> tag) rather than the nicely formatted version.

Has anyone managed to make this work as expected in Firefox?

Cheers,

David

Hi,

Is “Set($TrustHTMLAttachments , 1);” in your RT_SiteConfig.pm file?

Bek�ny

David Hobley wrote:

I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I
would appreciate it.

We receive a number of emails into RT which are predominantly HTML. We need to view the HTML in order to click on embedded links. With Internet Explorer,
this works as expected. We view the ticket, click on the link which reads:

Download (untitled) [text/html 5.7k]

and the HTML component displays correctly.

In Firefox however, the source of the HTML displays (starting with a

tag) rather than the nicely formatted version.

Has anyone managed to make this work as expected in Firefox?

Perhaps the content-type is being set incorrectly?

Mine is being set to (which works in FF and IE)

Content-Type: text/html;charset=iso-8859-1

Bekeny,

Thanks - that fixed it.

Cheers,

David

Bekeny BALINT wrote:

Hi,

Is “Set($TrustHTMLAttachments , 1);” in your RT_SiteConfig.pm file?

Bekény

David Hobley wrote:

All,

I asked a similar question a while ago, but got no response - possibly
because I was a little unclear on the failure condition. If anyone
could help, I would appreciate it.

We receive a number of emails into RT which are predominantly HTML. We
need to view the HTML in order to click on embedded links. With
Internet Explorer, this works as expected. We view the ticket, click on
the link which reads:

Download
(untitled)[text/html
5.7k]

and the HTML component displays correctly.

In Firefox however, the source of the HTML displays (starting with a
<table> tag) rather than the nicely formatted version.

Has anyone managed to make this work as expected in Firefox?

Cheers,

David


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