Hi there all rt-users …
We are a german FullServiceProvider an using rt-2.0.15 for some months now,
with about 1500 current tickets. And it works great until now …
We began looking at rt-3.0 and I tried some things to import all of our old
tickets, and ran into several probs until now …
We would like to use rt3 because of its feature “Approval” and the
customizable fields you can use now.
- Has anyone maybe an idea for me about importing the data from rt2-db-scheme
to rt3-db-scheme ?
Next is, we currently are running rt2 / 3 on a dedicated mysql-Server, but
would like to port it to an oracle-db.
Its running on mysql now, because we ran into many many problems while trying
to install it on solaris/oracle (db) and the application on solaris8 /
perl5.8.0 / apache1.3-27. Maybe this is the wrong constellation ? We don´t
know … !?
- Help … !
Last but not least …
I was trying to look at the approvals, created a queue “Approvals”, but
creating a ticket as a user with rights “SuperUser” does not work.
I get an Internal Server Error, apache_err tells me the following …
Thanks in advance …