Problem on response behaviour?

When I resolve a ticket, and select the "Comments (Not sent to requestors)"
option from Update Type, it actually inverts the functionality, and sends a
response to the requestor.
If I select “Response to requestors”, it doesn’t bother to send the
notification. This behaviour looks like it’s inverted. Am I missing
something?

Running Apache 1.3.whatever, mysql 3.something.55 (latest) and RT 2.0.15.
Everything else seems to do what it needs to do.

Something I miss here severely, is a simple “forward/bounce” option that
goes with the Comment/Open/Reply/Resolve/Take menu, as we need to "delegate"
some tickets to the outside world.

Regards, Jörn Hass
Internet Solutions
WWW: http://www.is.co.za

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Jorn Hass wrote:

When I resolve a ticket, and select the "Comments (Not sent to requestors)"
option from Update Type, it actually inverts the functionality, and sends a
response to the requestor.
If I select “Response to requestors”, it doesn’t bother to send the
notification. This behaviour looks like it’s inverted. Am I missing
something?

Sounds like a scrip setup problem. Do you have something like

OnComment NotifyAllWatchers…
OnCorrespond NotifyAdminCCs…

If so, you’re backwards. :slight_smile:

Something I miss here severely, is a simple “forward/bounce” option that
goes with the Comment/Open/Reply/Resolve/Take menu, as we need to "delegate"
some tickets to the outside world.

Select “Comment”, and enter the outside-world address into
the “Cc” field.
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