When I resolve a ticket, and select the “Comments (Not sent to requestors)”
option from Update Type, it actually inverts the functionality, and sends a
response to the requestor.
If I select “Response to requestors”, it doesn’t bother to send the
notification. This behaviour looks like it’s inverted. Am I missing
something?
Running Apache 1.3.whatever, mysql 3.something.55 (latest) and RT 2.0.15.
Everything else seems to do what it needs to do.
Something I miss here severely, is a simple “forward/bounce” option that
goes with the Comment/Open/Reply/Resolve/Take menu, as we need to “delegate”
some tickets to the outside world.
Regards, Jörn Hass
Internet Solutions
WWW: http://www.is.co.za
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