Problem in Attachments with special characters - RT 3.6.4

Usually there is no problem with attachments, for example the next attachment link is loaded correctly, we can access it from web interface without issue:

Content-Description:	1prueba prueba.xlsx
content-type:	application/octet-stream; name="1prueba prueba.xlsx"
content-disposition:	attachment; filename="1prueba prueba.xlsx"
Content-Transfer-Encoding:	base64
Content-Length:	8643

Download 1prueba prueba.xlsx [application/octet-stream 8.4k] Content-Description:	2pruebaprúeba.xls
Message body not shown because it is too large or is not plain text.

But if attachment filename has an iso-8859-1 character in it’s filename link it’s not correctly generated, attachment name is defined ad untitled and cannot be loaded, also email notification send attachment with incorrect name and .DAT extension:

Content-Description:	2pruebaprúeba.xls
Content-Type:	name="2pruebaprúeba.xls"
Content-Disposition:	filename="2pruebaprúeba.xls"
Content-Transfer-Encoding:	base64
Content-Length:	22016

Download (untitled) [name="2pruebapr 21.5k] 
Message body not shown because it is too large or is not plain text.

Content-Description:	3prueba prúeba.xls
Content-Type:	name="3prueba prúeba.xls"
Content-Disposition:	filename="3prueba prúeba.xls"
Content-Transfer-Encoding:	base64
Content-Length:	22016

Download (untitled) [name="3prueba 21.5k] 
Message body not shown because it is too large or is not plain text.

Any idea on how to fix it?

Thanks for your support.

Hi all,

Is there any news on this?
I’ve the same problem here with “german umlaute”

Regards Holger.-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Juan Ramón Alfageme Mata
Gesendet: Dienstag, 4. Dezember 2007 08:50
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Problem in Attachments with special characters - RT 3.6.4

Usually there is no problem with attachments, for example the next attachment link is loaded correctly, we can access it from web interface without issue:

Content-Description:	1prueba prueba.xlsx
content-type:	application/octet-stream; name="1prueba prueba.xlsx"
content-disposition:	attachment; filename="1prueba prueba.xlsx"
Content-Transfer-Encoding:	base64
Content-Length:	8643

Download 1prueba prueba.xlsx [application/octet-stream 8.4k] Content-Description:	2pruebaprúeba.xls
Message body not shown because it is too large or is not plain text.

But if attachment filename has an iso-8859-1 character in it’s filename link it’s not correctly generated, attachment name is defined ad untitled and cannot be loaded, also email notification send attachment with incorrect name and .DAT extension:

Content-Description:	2pruebaprúeba.xls
Content-Type:	name="2pruebaprúeba.xls"
Content-Disposition:	filename="2pruebaprúeba.xls"
Content-Transfer-Encoding:	base64
Content-Length:	22016

Download (untitled) [name="2pruebapr 21.5k] 
Message body not shown because it is too large or is not plain text.

Content-Description:	3prueba prúeba.xls
Content-Type:	name="3prueba prúeba.xls"
Content-Disposition:	filename="3prueba prúeba.xls"
Content-Transfer-Encoding:	base64
Content-Length:	22016

Download (untitled) [name="3prueba 21.5k] 
Message body not shown because it is too large or is not plain text.

Any idea on how to fix it?

Thanks for your support.

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