Problem creating tickets

Hi All,
I’ve just installed rt2 on a box and imported all my rt1.0
tickets. Now I’ve RTFM’ed but am having trouble creating tickets…

In the /etc/aliases I have put

rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment"
rt2: “|/opt/rt2/bin/rt-mailgate --queue tickets --action
correspond”

but whenever I send a mail to rt2@host.com I get back the following…

There has been an error:
There has been an error with your request:

Your message is reproduced below:

test

What am I missing? I can create tickets via the web interface and
everthing else seems fine.

TIA

Rus

Russell Foster EMEA IT UNIX Bod ATG (www.atg.com)
MOB: +44 774 8624680 “In a world without walls and fences, who
DDI: +44 1189 565010 needs Windows and Gates ?” - Dino Esposito.
GnuPG Key http://www.b0fh.co.uk/gpg.pub

That looks to me like an RT1 error message. I’ll bet you’ve got smrsh on
your RT server and the rt-mailgate link is pointing to the RT1 rt-mailgate.On Mon, Jun 11, 2001 at 03:05:13PM +0100, Russell G H. Foster wrote:

Hi All,
I’ve just installed rt2 on a box and imported all my rt1.0
tickets. Now I’ve RTFM’ed but am having trouble creating tickets…

In the /etc/aliases I have put

rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment"
rt2: “|/opt/rt2/bin/rt-mailgate --queue tickets --action
correspond”

but whenever I send a mail to rt2@host.com I get back the following…


There has been an error:
There has been an error with your request:

Your message is reproduced below:

test


What am I missing? I can create tickets via the web interface and
everthing else seems fine.

TIA

Rus

Russell Foster EMEA IT UNIX Bod ATG (www.atg.com)
MOB: +44 774 8624680 “In a world without walls and fences, who
DDI: +44 1189 565010 needs Windows and Gates ?” - Dino Esposito.
GnuPG Key http://www.b0fh.co.uk/gpg.pub


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jesse reed vincent – root@eruditorum.orgjesse@fsck.com
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Gur SOV jnagf gb znxr guvf fvt vyyrtny.

Maybe it’s my headcold, but isn’t that an RTv1 error message?
Did you do a newaliases?

-Feargal.

_/_/_/ _/_/_/  _/_/_/  Feargal Reilly,

_/ _/ / / Systems Administrator,
/ / //// The Communications Interactive Agency.
//
/ //
/ _/ _/ Phone: +353-86-8732249.

 > Hi All,
 > 	I've just installed rt2 on a box and imported all my rt1.0
 > tickets. Now I've RTFM'ed but am having trouble creating tickets...
 > 
 > In the /etc/aliases I have put 
 > 
 > rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment
 "

On Mon, 11 Jun 2001, Jesse decided to mutter to the world in general:

That looks to me like an RT1 error message. I’ll bet you’ve got smrsh on
your RT server and the rt-mailgate link is pointing to the RT1 rt-mailgate.

yep that was it. Just change rt-mailgate to rt2-mailgate and it is now
taking tickets…just got to configure everything else :slight_smile:

rus\