Problem creating a user

When I try to create a user, I have been getting the
following error:

*  User could not be created: Email address in use

The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn’t
listed in the Users section of the configuration screen.

Thanks!
Christopher M. Hobbs [chobbs@siloamsprings.com]
Network Administrator, City of Siloam Springs

When I try to create a user, I have been getting the
following error:

 *  User could not be created: Email address in use

The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn’t
listed in the Users section of the configuration screen.

Thanks!

If they’ve created tickets by email they’re probably an unprivileged
user. Configuration->Users only lists privileged users. Do a search (at
the bottom of the page) for the email address. You can then edit the
user definition.

Jeff Voskamp

Search based on email address. The UI only shows privileged users.On 8/5/09 2:47 PM, “Christopher M. Hobbs” chobbs@siloamsprings.com wrote:

When I try to create a user, I have been getting the
following error:

*  User could not be created: Email address in use

The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn’t
listed in the Users section of the configuration screen.

Thanks!

Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College

or you may do a

configuration, users, Find all users whose User Id select “doesn’tmatch” *
to see every all.

raymondOn Wed, 5 Aug 2009, Drew Barnes wrote:

Search based on email address. The UI only shows privileged users.

On 8/5/09 2:47 PM, “Christopher M. Hobbs” chobbs@siloamsprings.com wrote:

When I try to create a user, I have been getting the
following error:

*  User could not be created: Email address in use

The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn’t
listed in the Users section of the configuration screen.

Thanks!

Regards,

Raymond Wong

Personal motto: P.E.A.C.E
Enjoy the present
Assert your goals
Champion peace
Entrust others

Christopher M. Hobbs wrote:

When I try to create a user, I have been getting the
following error:

*  User could not be created: Email address in use

The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn’t
listed in the Users section of the configuration screen.

Yes – if the user has sent correspondence via your RT instance then that
e-mail address will be listed as an unprivileged user in the RT database.
Unprivileged users aren’t normally shown in the Users configuration screen,
but if you go there and search for eg. ‘is not X’ you’ll be able to see and
click on the entry for that address. Hence you can just check the box to
’make this user privileged’, and then fill in any of the other fields as
desired.

Cheers,

Matthew

Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers Marshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK

signature.asc (259 Bytes)

Ok,

I am looking at a way to extract a report from the Perl API that will…

Group All Tickets By Queue | Type…

Is there syntax for the CLI that will enable me to do grouping / aggregate
types of reports? Can I do this through the Search API and save this as a
search for generating a scheduled report?

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com

smime.p7s (3.28 KB)