Probelm on preference/search options

RT Users
1

Hello all,

If I set Preference -> Search options -> Order by to ‘id’ and ‘Desc’ then save, it comes back ‘AdminCc.EmailAddress’ and ‘Asc’

Who can tell me what is wrong?

RT v3.5.7

Many thanks,
Yusy

2

Yu Suyuan wrote:

Hello all,

If I set Preference → Search options → Order by to ‘id’ and ‘Desc’
then save, it comes back ‘AdminCc.EmailAddress’ and ‘Asc’

Who can tell me what is wrong?

RT v3.5.7

Above also happened when editing RT at a glance, my operation is ‘RT at
a glance->10 highest tickets I own->edit->Order by to ‘id’ and ‘Desc’
then save’, it comes back preference saved, but display order by
‘AdminCc.EmailAddress’ and ‘Asc’, then badly, 10 highest priority
tickets I own disappear when return to RT at glance, I can not find them
back.

Any help will be appreciated,
Yusy

3

Yu Suyuan wrote:

Yu Suyuan wrote:

Hello all,

If I set Preference → Search options → Order by to ‘id’ and ‘Desc’
then save, it comes back ‘AdminCc.EmailAddress’ and ‘Asc’

Who can tell me what is wrong?

RT v3.5.7

Above also happened when editing RT at a glance, my operation is ‘RT
at a glance->10 highest tickets I own->edit->Order by to ‘id’ and
‘Desc’ then save’, it comes back preference saved, but display order
by ‘AdminCc.EmailAddress’ and ‘Asc’, then badly, 10 highest priority
tickets I own disappear when return to RT at glance, I can not find
them back.

Any help will be appreciated,
Yusy

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

I had seen this before and had reported it:
http://lists.bestpractical.com/pipermail/rt-devel/2006-March/008259.html

The problem that I face is that to fix this, I need to know a lot more
about how the things work under the hood. It appears that:

  • if you do not touch those (ordering) preferences everything works fine.
  • if you touch it once and go back to not ordering things break
  • The solution I thought would work breaks down in the following scenario:
    When out of 4 columns (lets say cols A, B, C, D) available for
    sorting, if you choose A and C (not choosing B), it breaks down.
4

3.6.0pre1 should fix this I think. Check it and report back.On 4/13/06, Rangarajan Radhakrishnan rangarajan.radhakrishnan@bms.com wrote:

Yu Suyuan wrote:

Yu Suyuan wrote:

Hello all,

If I set Preference → Search options → Order by to ‘id’ and ‘Desc’
then save, it comes back ‘AdminCc.EmailAddress’ and ‘Asc’

Who can tell me what is wrong?

RT v3.5.7

Above also happened when editing RT at a glance, my operation is ‘RT
at a glance->10 highest tickets I own->edit->Order by to ‘id’ and
‘Desc’ then save’, it comes back preference saved, but display order
by ‘AdminCc.EmailAddress’ and ‘Asc’, then badly, 10 highest priority
tickets I own disappear when return to RT at glance, I can not find
them back.

Any help will be appreciated,
Yusy

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

I had seen this before and had reported it:
[Rt-devel] RT 3.6.0pre - Listings disappering from RT at a glance

The problem that I face is that to fix this, I need to know a lot more
about how the things work under the hood. It appears that:

  • if you do not touch those (ordering) preferences everything works fine.
  • if you touch it once and go back to not ordering things break
  • The solution I thought would work breaks down in the following scenario:
    When out of 4 columns (lets say cols A, B, C, D) available for
    sorting, if you choose A and C (not choosing B), it breaks down.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Best regards, Ruslan.

5

Ruslan Zakirov wrote:

3.6.0pre1 should fix this I think. Check it and report back.

Ruslan,
I just removed the corresponding entries in the table Attributes and
things are all right.
But I wonder if this is safe enough to solve this issue temporarily?

I will try rt-3.6.0-pre1.

Thanks.>On 4/13/06, Rangarajan Radhakrishnan rangarajan.radhakrishnan@bms.com wrote:

Yu Suyuan wrote:

Yu Suyuan wrote:

Hello all,

If I set Preference → Search options → Order by to ‘id’ and ‘Desc’
then save, it comes back ‘AdminCc.EmailAddress’ and ‘Asc’

Who can tell me what is wrong?

RT v3.5.7

Above also happened when editing RT at a glance, my operation is ‘RT
at a glance->10 highest tickets I own->edit->Order by to ‘id’ and
‘Desc’ then save’, it comes back preference saved, but display order
by ‘AdminCc.EmailAddress’ and ‘Asc’, then badly, 10 highest priority
tickets I own disappear when return to RT at glance, I can not find
them back.

Any help will be appreciated,
Yusy

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

I had seen this before and had reported it:
[Rt-devel] RT 3.6.0pre - Listings disappering from RT at a glance

The problem that I face is that to fix this, I need to know a lot more
about how the things work under the hood. It appears that:

  • if you do not touch those (ordering) preferences everything works fine.
  • if you touch it once and go back to not ordering things break
  • The solution I thought would work breaks down in the following scenario:
    When out of 4 columns (lets say cols A, B, C, D) available for
    sorting, if you choose A and C (not choosing B), it breaks down.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions