I had this all setup once, and then I corrupted the database beyond repair so
I had to re-install (note: don’t go tinkering with tickets that have
dependencies) Anyway.
I used to have the system setup so that if
A New Ticket is Created
Either via the web
Or via the mail_gateway
A Message is sent out to a set of people (I thought I set this up for a group)
However, what I don’t want is every piece of correspondence going to the
entire group. I want this to be a “hey, there is a new ticket” and that’s
it. Then someone go claims it, and they get all the mail.
I’ve been tinkering with a group of people that have Watch and WatchasAdminCC
and are also a Watcher on the queue, but when someone makes a ticket via the
web interface, they don’t get notified, but if someone replies to a ticket,
they all get the message.
I think I’ve just been staring at the appendix too long. Can anyone throw me
a rope?
Thanks!
–Brett
would you just do:
OnCreate NotifyAdminCCs
and
OnTransaction NotifyOwner
?On Thu, 29 Jan 2004, Brett Thorson wrote:
However, what I don’t want is every piece of correspondence going to the
entire group. I want this to be a “hey, there is a new ticket” and that’s
it. Then someone go claims it, and they get all the mail.
Rick Rezinas
Unix Systems Administrator
Qsent, Inc.
When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994
I just downloaded the latest version of RT (3.0.8). During the
dependencies check, I’m getting these errors. I’m on FreeBSD-4.9, using
the port version of perl 5.8.2. Any ideas of what might be the problem?
_F
MAILGATE dependencies:
HTML::TreeBuilder …MISSING
Number found where operator expected at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 484, near “<= 60 && -s _ > 0”
(Missing operator before 0?)
syntax error at /usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 484, near
"<= 60 && -s _ > 0"
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 496.
Global symbol “$overwrite_local” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 497.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 498.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 500.
Global symbol “$m” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 500.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 500.
Global symbol “$overwrite_local” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 501.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 502.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 503.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 506.
Global symbol “$m” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 506.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 506.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 507.
Global symbol “$loopcount” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 507.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 508.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 511.
Global symbol “$m” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 511.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 511.
Global symbol “$loopcount” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 512.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 513.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 514.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 517.
Global symbol “$m” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 517.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 517.
Global symbol “$mby” requires explicit package name at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 522.
syntax error at /usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 524, near “}”
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm has too many errors.
Compilation failed in require at /usr/local/lib/perl5/5.8.2/CPAN.pm line 1239.
I just downloaded the latest version of RT (3.0.8). During the
dependencies check, I’m getting these errors. I’m on FreeBSD-4.9, using
the port version of perl 5.8.2. Any ideas of what might be the problem?
[snip happens]
MAILGATE dependencies:
HTML::TreeBuilder …MISSING
Number found where operator expected at
/usr/local/lib/perl5/5.8.2/CPAN/FirstTime.pm line 484, near "<= 60 && -s _
0"
(Missing operator before 0?)
It looks like you’ve never run CPAN.pm before. From a command line, run
perl -MCPAN -eshell
and go through the configuration. Then rerun the dependency check.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”