RT 3.2.0, perl 5.8.3, fcgi, apache 1.3.29
As a non-priv user, I can log on and see the tickets
I’ve opened by email.
The list of tickets has 3 columns: Subject, Status, Owner.
But the owner never shows. Even when I examine the ticket
details, I can’t (as requestor, but un-priv user) see who
the owner is, who changed the status, who stole or assigned
the ticket, etc. Even who added an append. (BTW, if you
"reply" to a “comment”, the comment is included in the
reply, which is now visible to the user! And, due to the way
replies work, the userid of the original commenter is
included in the text of the append. That’s a very easy way
for hidden comments to leak out, due to human error.)
A. If RT is going to hide all this, at the very least
it should be a bit more subtle. Don’t show the Owner
column on the list of open tickets, if you aren’t
going to show any owners.
B. What privs do I need to assign, so that users can
see this info? In my context, it’s not useful to
hide who did what.
Now, as non-priv user, I want to submit a new Ticket.
Can’t do it, because none of the queues are visible in
the drop-down list. Adding SeeQueue doesn’t help,
either global or per-queue. What priv is needed?