Do privileged users have the ability to post into any queue regardless of
their specific permissions?
I’m asking because I have an employee that has the check box “Let this user
be granted rights (Privileged)”
Checked but does NOT have the right either thru user or group rights to
“Create tickets” but she can still
choose whatever queue she wants from the drop down… is there anyway to
prevent this?
View this message in context: http://old.nabble.com/Privileged-users-and-ticket-creation-tp33342865p33342865.html
I also wanted to add my RT version RT 4.0.1
Anthony24x wrote:
Do privileged users have the ability to post into any queue regardless of
their specific permissions?
I’m asking because I have an employee that has the check box “Let this
user be granted rights (Privileged)”
Checked but does NOT have the right either thru user or group rights to
“Create tickets” but she can still
choose whatever queue she wants from the drop down… is there anyway to
prevent this?
View this message in context: http://old.nabble.com/Privileged-users-and-ticket-creation-tp33342865p33342936.html
Do privileged users have the ability to post into any queue regardless of
their specific permissions?
No.
I’m asking because I have an employee that has the check box “Let this user
be granted rights (Privileged)”
Checked but does NOT have the right either thru user or group rights to
“Create tickets” but she can still
choose whatever queue she wants from the drop down… is there anyway to
prevent this?
Remove some of your global SeeQueue and CreateTicket rights.
It’s likely you gave Everyone CreateTicket Globally and you may need
to push that down into certain queues (or just give Unprivileged that
rights). It depends on how you’re running your RT queues.
-kevin