I don't think so. Unless I am wrong, it is my understanding that rights
are granted on a “queue” basis and therefore all tickets in that queue.
I’ve never heard of granting rights on a ticket basis. To do that, I
believe it would involve creating another level (by ticket) of
privileges and that would certainly mean modifying the DataBase and the
code that checks privileges. Sounds like an incredibly messing
modification. Why not just give group1 “SeeQueue”, “ShowTicket”,
“ShowOutgoingEmail”, “ShowTicketComments”, and maybe "CommentOnTicket"
rights to Queue2? We like to limit granting the “ModifyTicket” right to
just the ticket owner and the Queue Admin (AdminCc Watcher). It keeps
things from getting messy with a bunch of people updating tickets they
don’t own. Anyway, that’s all I can think of. Hope it helps.
LBNLOn 5/27/2008 11:00 AM, Asif Iqbal wrote:
I have a group
group1' who sometimes drop a ticket from their queueQueue1’ to our queue
Queue2' as part of the requirement. Now is it possible to give that groupgroup1’ read/write access only
to the ticket(s) they drop on queue
Queue2' and no read or read/write access to other tickets in that queue,Queue2’ ?
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