PriorityasString: Sort function on dashboard doesn't work

rtjoe · October 10, 2011, 12:17pm

RT: 3.8.9

Ubuntu LTS 10.04

Hello everybody

We use for our RT-System the addon PriorityAsString ( btw: it’s a great one)
to break down the RT Priority Concept at a minimum for our purposes.

but, the sort condition on the dashboard with highest priority ones doesn’t
work anymore

curiously … on the other side if i make an custom search for it … all
things are working fine …

so now i have two options:

i can fix the priority as string extension in some way
i need an idea to reduce the custom search results down to 10.

has someone an idea ?

best regards

john s.

View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32623297.html

rtjoe · October 18, 2011, 9:44am

i think There’s something wrong here.

i have posted some other issues before but nobody made an reply at it.

so from my point of view there can be 2 circumstances why is it so …:

my english is very well and nobody understood me … ( ps: sorry for my
english which is’nt the yellow from the egg or … the cream of the crop;
don’t whats right in this case,)
or my problems are so difficult to solve that no one has an answer…

so if it’s n1. than i will try to write things in a more comprehensible way
…

if it’s number 2 doesn’t matter i have to find out a solution from myself
…

best regards

john s.

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Thomas_Sibley · October 18, 2011, 4:12pm

RT: 3.8.9

Ubuntu LTS 10.04

Hello everybody

We use for our RT-System the addon PriorityAsString ( btw: it’s a great one)
to break down the RT Priority Concept at a minimum for our purposes.

but, the sort condition on the dashboard with highest priority ones doesn’t
work anymore

You haven’t told us what’s happening, that is, what’s actually broken.
All you’ve said is something doesn’t work. So, what’s happening with
priority sort order when using PriorityAsString that you didn’t expect?

Thomas

rtjoe · October 19, 2011, 11:38am

Hello Thomas

For example

I have 3 Tickets

high
2.middle
3.normal

These Tickets should appear on the Dashboard “10 highest priority tickets I
own” in the correct order

high
middle
normal

but on the Dashboard “10 highest priority tickets I own” only contains one
Ticket with the priority “none”. The Ticket has no dependencies or sth else
; only a normal ticket which is open.

however if i use the normal ticket search for these 3 Tickets and sort
the tickets for priority every value is fine and the sort function is
working in the correct order.

high
middle
normal

i hope whith the help of this example the problem is more clear than before

The format for the query ticket search:

’ /Ticket/Display.html?id=id id /TITLE:#‘,
’ /Ticket/Display.html?id=id Subject /TITLE:Subject’,
‘Priority’,
‘QueueName’,
‘ExtendedStatus’

Format Link for the Search on the Dashboard:

the rt log which is in debug mode doesn’t show anything in this context

sorry for some inconvinience from myself …

if you need more infos just say it …

thnx for help

best regards

john s.

View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32681644.html

rtjoe · October 21, 2011, 7:18am

10 highest priority tickets I own:

http://old.nabble.com/file/p32694467/10highestpriority.jpg

Search interface:

http://old.nabble.com/file/p32694467/searchpriority.jpg

best regards

john s.
View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32694467.html

rtjoe · October 25, 2011, 8:44am

hello everybody

i think i have found the problem but a solution is still missing:

RT ignore the thing that the dashboard should show only the 10 highest
tickets …

it show’s all tickets which belongs to the user which is logged in.

why is it so? has someone similar problems ?

best regards joh s.

View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32715836.html

Bart · October 25, 2011, 9:05am

I believe the amount of tickets shown on the dashboard is something you set
in the user preferences or on as default in the RT_SiteConfig.pm:

User → Options (see image)

Or set the default in the RT_SiteConfig.pm:

Set($DefaultSummaryRows, 10);

Hope this helps.

– Bart2011/10/25 john s. fireskyer@gmx.de

hello everybody

i think i have found the problem but a solution is still missing:

RT ignore the thing that the dashboard should show only the 10 highest
tickets …

it show’s all tickets which belongs to the user which is logged in.

why is it so? has someone similar problems ?

best regards joh s.

–
View this message in context:
http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32715836.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Washington DC, USA October 31 & November 1, 2011

Barcelona, Spain November 28 & 29, 2011

Bart · October 25, 2011, 9:06am

Forgot the image…

– Bart2011/10/25 Bart bart@pleh.info

I believe the amount of tickets shown on the dashboard is something you set
in the user preferences or on as default in the RT_SiteConfig.pm:

User → Options (see image)

Or set the default in the RT_SiteConfig.pm:

Set($DefaultSummaryRows, 10);

Hope this helps.

– Bart

2011/10/25 john s. fireskyer@gmx.de

hello everybody

i think i have found the problem but a solution is still missing:

RT ignore the thing that the dashboard should show only the 10 highest
tickets …

it show’s all tickets which belongs to the user which is logged in.

why is it so? has someone similar problems ?

best regards joh s.

–
View this message in context:
http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn't-work-tp32623297p32715836.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Washington DC, USA October 31 & November 1, 2011

Barcelona, Spain November 28 & 29, 2011

rtjoe · October 25, 2011, 10:00am

Hello Bart,

thanks for your helping but …

if i have understood this correctly … the config entry limited all search
results to 10 …

i need a solution to break down only the dashboard view to the amount of 10
…

normally it should be worked by default or?

i think the priority extension is responsible for it

best regards john s.

View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716294.html

Bart · October 25, 2011, 10:14am

That setting is specifically for the dashboard, when you click the search
string it defaults to 50 I think.

– Bart2011/10/25 john s. fireskyer@gmx.de

Hello Bart,

thanks for your helping but …

if i have understood this correctly … the config entry limited all
search
results to 10 …

i need a solution to break down only the dashboard view to the amount of 10
…

normally it should be worked by default or?

i think the priority extension is responsible for it

best regards john s.

–
View this message in context:
http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716294.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

Washington DC, USA October 31 & November 1, 2011

Barcelona, Spain November 28 & 29, 2011

rtjoe · October 25, 2011, 11:24am

hello bart

i have set up an rt system without an rt extension and on this occours also
this strange problem

are there any way to customize the amount of search results … ?

best regards john s.
View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32716793.html

Loos_Christian · October 25, 2011, 2:19pm

Hello Thomas

For example

I have 3 Tickets

high
2.middle
3.normal

Which status and owner have the 3 tickets?

These Tickets should appear on the Dashboard “10 highest priority tickets I
own” in the correct order

high

middle

normal

but on the Dashboard “10 highest priority tickets I own” only contains one
Ticket with the priority “none”. The Ticket has no dependencies or sth else
; only a normal ticket which is open.

however if i use the normal ticket search for these 3 Tickets and sort
the tickets for priority every value is fine and the sort function is
working in the correct order.

high

middle

normal

Can you post the query.

i hope whith the help of this example the problem is more clear than before

The format for the query ticket search:

’ /Ticket/Display.html?id=id id /TITLE:#‘,
’ /Ticket/Display.html?id=id Subject /TITLE:Subject’,
‘Priority’,
‘QueueName’,
‘ExtendedStatus’

Format Link for the Search on the Dashboard:

server.org - Diese Website steht zum Verkauf! - Informationen zum Thema server.

Is this really the full link?
There is an
&RowsPerPage=50
missing at the end of the link.

rtjoe · November 3, 2011, 8:31am

Hello C.Loos

Now everything is working fine … it was my fault i missunderstood a basic
konwledge thing

i’m confused with the dashboard view and the view if you click on the
highlighted button on the dasboard i thought it should be the same

mea culpa

But one thing would be fine if it’ll be work…

For some purpose we need a custom search with only 10 search hits not more

is there such some settings which i’m able to build a custom search with
only a result from 10 hits?

best regards

john s.

View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-ignore-the-function-to-restrict-the-amount-of-tickets-to-10-tp32623297p32771197.html