'Priority' not incrementing

RT Users
1

I can’t seem to get the priority of a ticket to increment upwards as the due
date approaches. I believe I’m interpreting the documentation correctly but
it’s possible I could have overlooked something.

Dan

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650

2

Dan Armeneau wrote:

I can’t seem to get the priority of a ticket to increment upwards as the due
date approaches. I believe I’m interpreting the documentation correctly but
it’s possible I could have overlooked something.
Did you setup rt-crontool?

3

I have not set up rt-crontool as of yet but I am looking into it now.

Dan

P.S. Thanks for pointing me in the right direction.From: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Sent: January 28, 2004 10:05 AM
To: Dan Armeneau
Cc: RT Users
Subject: Re: [rt-users] ‘Priority’ not incrementing

Dan Armeneau wrote:

I can’t seem to get the priority of a ticket to increment upwards as the
due
date approaches. I believe I’m interpreting the documentation correctly
but
it’s possible I could have overlooked something.

Did you setup rt-crontool?

Dan