Maybe I’m missing something but I setup my queues to have priority of 1
and “overtime move priority to 100.”
I’ve left the tickets alone for several days to test, and so far have
not gotten a single ticket to move up in priority, even the tickets that
have set DUE dates.
Whats up? Do I have to run a CRON using rt-crontool or rt-escalate for
something like this? It seems redundant that one would have to do that
considering the option is in the GUI.
I’m running 3.6.0