Priority escalation

Bauer_Felix · March 30, 2004, 9:09am

Hi,

I can’t find any documentation for the priority-escalation-process. Is
there a description of
that process or is it a hidden feature?

thx
-fe

Dave_Dennis1 · March 30, 2004, 4:08pm

Well, what I know is you put values into “priority starts at” and “over time,
priority moves toward” in the Queue configuration section.

But having done this, I get no automatic priority escalation. So there must
still be a step missing.

Someone said it took a cron job, but this was anecdotal and not really
documented fully … if this is the right approach, lmk. Thanks.

Dave Dennis
Seattle, WA
dmd@speakeasy.org
http://www.dmdennis.comOn Tue, 30 Mar 2004, Bauer, Felix wrote:

Hi,

I can’t find any documentation for the priority-escalation-process. Is
there a description of
that process or is it a hidden feature?

thx
-fe

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Paulo_Matos · March 30, 2004, 4:27pm

Well, what I know is you put values into “priority starts at” and “over time,
priority moves toward” in the Queue configuration section.

But having done this, I get no automatic priority escalation. So there must
still be a step missing.

Well seems that the crontool docs might have been lost in some version
from 3.0.0… look at:

http://rt3.fsck.com/Ticket/Display.html?id=3066&user=guest&pass=guest

I’m reopening the ticket…

Paulo Matos