I apologize if this is an obvious question, but is there any
functionality built into RT that will send some type of “alert” for high
priority tickets, or overdue tickets?
Bolivar
Bolivar Geraldo (Junior)
NOC Analyst
Ph: 617-559-4031
Cell: 617-699-4315
E-mail: bgeraldo@sockeye.com
Pager: bgeraldo-pager@sockeye.com
Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272