Priorities on RT2

RT Users
1

Hi,

I’m trying to priorities on RT2 but the priorities don’t seem to
increase over time. Is this automatically setup to do so or do I have
to change something in my setup?

Regards,
Kevin

2

hi kevin,

the escalation of priorities is NOT an out-of-the-box feature in rt2.
take a look at the rt-addons
(download.bestpractical.com/pub/rt/contrib/ gone). there
you’ll find the “escalator.README” which describes what changes you’ll have
to make in your rt2 install. the mentioned “EscalatePriority.pm” is located
in
‘download.bestpractical.com/pub/rt/contrib/ gone
/EscalatePriority/’.

good luck.

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com

Date: Tue, 17 Feb 2004 15:41:03 -0000
From: “Kevin Moran” kmoran@servecentric.com
Subject: [rt-users] Priorities on RT2
To: rt-users@lists.bestpractical.com
Message-ID:

<AA65D6B5A5DCF649BEAA937F3D5BD80420ABD7@sc-exchint01.internal.servecentric.c
om>

3

Thanks Andreas,

Does anyone know is Escalation built into RT3?

Regards,
KevinFrom: Andreas Wahlfeldt [mailto:awahlfeldt@subshell.com]
Sent: 17 February 2004 17:20
To: rt-users@lists.bestpractical.com
Cc: Kevin Moran
Subject: Re: Priorities on RT2

hi kevin,

the escalation of priorities is NOT an out-of-the-box feature in rt2.
take a look at the rt-addons
(download.bestpractical.com/pub/rt/contrib/ gone). there
you’ll find the “escalator.README” which describes what changes you’ll
have to make in your rt2 install. the mentioned “EscalatePriority.pm” is
located in
‘download.bestpractical.com/pub/rt/contrib/ gone
ions
/EscalatePriority/’.

good luck.

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com

Date: Tue, 17 Feb 2004 15:41:03 -0000
From: “Kevin Moran” kmoran@servecentric.com
Subject: [rt-users] Priorities on RT2
To: rt-users@lists.bestpractical.com
Message-ID:

<AA65D6B5A5DCF649BEAA937F3D5BD80420ABD7@sc-exchint01.internal.servecentr
ic.c
om>

Content-Type: text/plain; charset=“us-ascii”

Hi,

I’m trying to priorities on RT2 but the priorities don’t seem to
increase over time. Is this automatically setup to do so or do I have

to change something in my setup?

Regards,
Kevin