At my work place, the help-desk likes to printout tickets and tape them
on broken systems. However, some tickets can be a few pages long.
Is there a CLEAN way to print tickets that are created in RT ?
Simply clicking on print in most browsers does print the ticket.
However, I just want to have a means of printing the ticket number and
the summary of the problem worked on.
PS.
Ted Knab
Chester, MD 21619
35570707f6274702478656021626f6c6964796f6e602f66602478656
02e6164796f6e60237471647560216e6460276c6f62616c60257e696
4797e2a0
I don’t think RT supports printing of anything (but I could be wrong).
What I have done is put together a little shell script with some
SQL commands to print out tickets directly from the database.
You could do something similar with Perl/DBI.
With this approach you can select whatever info you want per ticket
and print that out.
It may also be possible to do something with rt-crontool.
I saw that some of my collaborators printed some tickets to take them to a meeting or to some printed sheet of what they have to do exactly.
I think the best think whould to have a button for a printer friendly ticket summary page, with only history, or only the first transaction and all the infos, whitout tabs and header perhaps… Is it that what you mean?
Samuel
At my work place, the help-desk likes to printout tickets and tape them
on broken systems. However, some tickets can be a few pages long.
Is there a CLEAN way to print tickets that are created in RT ?
At the risk of sounding simple-minded, I suggest you do a normal print
but only print the first page. With some luck you even get the
meaningful parts of the problem report.
Everything else seems like a lot of work for little benefit.
Dag Br�ck
Dynasim, Sweden
At my work place, the help-desk likes to printout tickets and tape them
on broken systems. However, some tickets can be a few pages long.
Is there a CLEAN way to print tickets that are created in RT ?
At the risk of sounding simple-minded, I suggest you do a normal print
but only print the first page. With some luck you even get the
meaningful parts of the problem report.
Actually, that’s a more generic problem: when most of the
correspondence is done by email much of the content gets
duplicated in unnecessary quoting, only half of which is
even under your control. You can end up with pages of
repeated items with the new part you want to see at the
bottom. Has anyone modified RT to only display the last
item (or the last screen’s worth of text) with a link to
expand the earlier items for the rare case where you’ve
forgotten them?
Les Mikesell
les@futuresource.com