Printable "work order"

RT Users
1

Does anybody have some practical tested solution>?

We need to technician have printed version of ticked with him, when he
goes to customer. - we need signed paper, some feedback etc…

Is there a possibility to add html page to RT, which will generate
"printer friendly" filled form document? Something like different
version of Display.html???

Thanks for ideas…

Michal Verner

2

Is there a possibility to add html page to RT, which will generate
“printer friendly” filled form document? Something like different
version of Display.html???

Michal,

I modified the default RT template to include a separate stylesheet reference for printouts. All you need to do is add the following line for the section of the RT template:

I created a CSS stylesheet (print.css in my case) which creates a stripped down view of a ticket that prints pretty nicely.

-Tim

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

3

I modified the default RT template to include a separate stylesheet
reference for printouts.

I’m not exactly sure which file this refers to? Could somebody please
point me at it.

Does anyone care to share their customised style sheet they use for
printing?

Thanks
Gordon