Preventing users to 'resolve' tikets

RT Users
1

Hello,

Is there a way to prevent users to ‘resolve’ tickets?

In so many words, only a helpdesk master would be able to close tickaets
after validating the work with the assigned technician.

thanks,

richard

2

Richard Soubyran wrote:

Is there a way to prevent users to ‘resolve’ tickets?

Don’t give them ModifyTicket. Of course, that will prevent
them from doing other things, which may or may not be a
problem for you :slight_smile:
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances