I would like to provide support for several departments (initially 2,
more will come). I’ve had a look at the Rights entry in the wiki, so my
structure is like:
I just need one support team right now, and there might be subgroups
inside, but that’s not important right now.
The point is that the managers of those customer departments should be
able to see only those tickets in the queue created by users of the
CustomerDept group (CustomerDept2Managers must not see tickets created
by users in CustomerDept1, not even listed in the queue).
As there’ll be many queues, cloning the queues for each department is
So, is there a way to achieve this?
Thanks in advance,