Prevent users from re-opening old tickets

RT Users
1

A customer has requested a modification to their RT installation such that
tickets which are 30 days or more old cannot be reopened. I’m aware of the
ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a
time constraint?

-Mathew

“When you do things right, people won’t be sure you’ve done anything at
all.” - God; Futurama

“We’ll get along much better once you accept that you’re wrong and neither
am I.” - Me

2

Hi Mathew.
We have a script configured so that users cannot reopen a ticket when it has been closed for more than a week.
I believe I got some help, in configuring it, from an article on the wiki, but I have been unable to find it again.

So I wrote my own article. Here it is: http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject

I hope this helps!

Bye
CrisIl giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto:
A customer has requested a modification to their RT installation such that tickets which are 30 days or more old cannot be reopened. I’m aware of the ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a time constraint?

-Mathew

“When you do things right, people won’t be sure you’ve done anything at all.” - God; Futurama

“We’ll get along much better once you accept that you’re wrong and neither am I.” - Me

3

This appears to be exactly what my customer is looking for.

Grazie mille.

-Mathew

“When you do things right, people won’t be sure you’ve done anything at
all.” - God; Futurama

“We’ll get along much better once you accept that you’re wrong and neither
am I.” - MeOn Fri, May 2, 2014 at 5:11 AM, Guadagnino Cristiano < guadagnino.cristiano@creval.it> wrote:

Hi Mathew.
We have a script configured so that users cannot reopen a ticket when it
has been closed for more than a week.
I believe I got some help, in configuring it, from an article on the wiki,
but I have been unable to find it again.

So I wrote my own article. Here it is:
http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject

I hope this helps!

Bye
Cris

Il giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto:

A customer has requested a modification to their RT installation such that
tickets which are 30 days or more old cannot be reopened. I’m aware of the
ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a
time constraint?

-Mathew

“When you do things right, people won’t be sure you’ve done anything at
all.” - God; Futurama

“We’ll get along much better once you accept that you’re wrong and
neither am I.” - Me