Prevent Requestor from receiving mail

RT Users
1

Hello

Is there any way to prevent the requestor from receiving emails?
It’s for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers.
When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.
I can’t remove him from the list of watchers because he need to receive
mails when User2 creates tickets.

Any solution??

Thankz
Nuno Fernandes

Nuno Pais Fernandes
Eurotux Informática, SA
Tel: +351 253257395
Fax: +351 253257396

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2

Hello

Is there any way to prevent the requestor from receiving emails?
It’s for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers.
When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.
I can’t remove him from the list of watchers because he need to receive
mails when User2 creates tickets.

Any solution??

There is a Scrip condition

OnCreate NotifyRequestor … I guess you need to check that.

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE)
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St.,
GSM: (254) 722 743 223 . # 10286, 00100 NAIROBI
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