Prevent requestor from receiving emails

RT Users
1

Hello

Is there any way to prevent the requestor from receiving emails?
It’s for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers.
When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.
I can’t remove him from the list of watchers because he need to receive
mails when User2 creates tickets.

Thanks
Nuno Fernandes

Nuno Pais Fernandes
Eurotux Informática, SA
Tel: +351 253257395
Fax: +351 253257396

signature.asc (232 Bytes)

2

Nuno Miguel Pais Fernandes wrote:

When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.

Sounds like he’s sending tickets from a different address than
his watcher address? RT should never mail the person making the
transaction (except for the AutoreplyToRequestors scripaction).

3

Hello

Is there any way to prevent the requestor from receiving emails?
It’s for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers.
When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.
I can’t remove him from the list of watchers because he need to receive
mails when User2 creates tickets.

Thanks
Nuno Fernandes

Nuno Pais Fernandes
Eurotux Informática, SA
Tel: +351 253257395
Fax: +351 253257396

4

How did you configure your scripts?

Copy & paste them.

Your problem lies there.

Aleš Mustar
direktor
Opensource-Technologies
Aleš Mustar s.p.-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Nuno Miguel Pais
Fernandes
Sent: Thursday, May 09, 2002 11:36 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Prevent requestor from receiving emails

Hello

Is there any way to prevent the requestor from receiving emails? It’s
for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers. When User1
creates a ticket he will receive a mail because he is a watcher and
because he is the requestor. I can’t remove him from the list of
watchers because he need to receive mails when User2 creates tickets.

Thanks
Nuno Fernandes

Nuno Pais Fernandes
Eurotux Informática, SA
Tel: +351 253257395
Fax: +351 253257396

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

5

Hello

Is there any way to prevent the requestor from receiving emails?
It’s for something like this:

I’v created a queue where User1 and User2 have create_ticket rights and
where all users (including User1 and User2) are watchers.
When User1 creates a ticket he will receive a mail because he is a
watcher and because he is the requestor.
I can’t remove him from the list of watchers because he need to receive
mails when User2 creates tickets.

If all users are watchers on that queue, it would seem redundant to
Autoreply to the requestor when their ticket is created, no?

–j
Jim Meyer, Geek At Large purp@wildbrain.com