Prevent requestor from changing custom field values after ticket creation

RT Users
1

I would like for users to be able to create tickets by email that
contain custom fileds. I am able to get the fields populated using
RT::Extension::CommandByMail and Filter::TakeAction. Once the ticket
is created I only want the ticket owners to be able to modify any of
the custom field values. Is this possible? It seems that if I don’t
give neough permission then the fields will not get populated by the
email.

2

Jeff,

Yes. Don’t grant “ModifyTicket” at any of the “System” Group levels. Grant
“See” & “Modify” Custom Fields for the correct role or for a user-defined
Group while in Config->CustomFields->Group rights.

KennOn Tue, Nov 22, 2011 at 1:12 PM, Jeff Ehrenberg bigwa420@gmail.com wrote:

I would like for users to be able to create tickets by email that
contain custom fileds. I am able to get the fields populated using
RT::Extension::CommandByMail and Filter::TakeAction. Once the ticket
is created I only want the ticket owners to be able to modify any of
the custom field values. Is this possible? It seems that if I don’t
give neough permission then the fields will not get populated by the
email.

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