Prevent 'Reply' to ticket?

Hi

I have a queue to which I want to prevent anyone ‘reply’-ing.

Despite removing all ‘Reply to ticket’ rights for all groups, and having
no ‘user’ rights at all, it’s still possible for my normal non-superuser
account to reply to the ticket.

What am I missing?

Thanks for any help…
Jon ‘Boli’ Copeland
Network Engineer
IT Sales & Services Ltd
boli@itss.co.tz
+255 (0) 685 374780

I have a queue to which I want to prevent anyone ‘reply’-ing.

Despite removing all ‘Reply to ticket’ rights for all groups, and
having no ‘user’ rights at all, it’s still possible for my normal
non-superuser account to reply to the ticket.

If your users have Modify tickets, they also implicitly have Reply to
Ticket.

-kevin