Is there an easy way to avoid RT sending an autoresponse message to a
ticket that has been sent to a mailing list? I presume a custom
condition that tests for a suitable header would do it, but I don’t know
where to start.
Any help would be appreciated.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: firstname.lastname@example.org