Prevent autoresponse to mailing lists

Tony_Arnold · June 28, 2010, 3:27pm

Is there an easy way to avoid RT sending an autoresponse message to a
ticket that has been sent to a mailing list? I presume a custom
condition that tests for a suitable header would do it, but I don’t know
where to start.

Any help would be appreciated.

Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk

Jesse_Vincent · June 29, 2010, 12:30am

Is there an easy way to avoid RT sending an autoresponse message to a
ticket that has been sent to a mailing list? I presume a custom
condition that tests for a suitable header would do it, but I don’t know
where to start.

Can you send an example of the inbound headers?

If it’s only a specific mailing list, you should be able to go into that
user in RT and disable their mail delivery.

-jesse

Landon_Stewart · June 29, 2010, 3:22am

Is there an easy way to avoid RT sending an autoresponse message to a
ticket that has been sent to a mailing list? I presume a custom
condition that tests for a suitable header would do it, but I don’t know
where to start.

Some procmail action looking for "List-" headers would probably do it.
This mailing list for example has several List- headers: