Preserving important (untouchable) data

RT Developers
1

In a production server, where some tickets are already in use, what
tables/data can’t be lost when updating the acl, scrips, queues, etc.
from a development server?
Is there any tool that guarantees the total integrity of the data when
updating the queues, scrips, etc from, for example, a database dump?

Thanks a lot!

Lucas F. Rosada
lucas@dextra.com.br

Dextra Sistemas
+55 (19) 3256 6722
http://www.dextra.com.br

2

Lucas F. Rosada wrote:

In a production server, where some tickets are already in use, what
tables/data can’t be lost when updating the acl, scrips, queues, etc.
from a development server?
Is there any tool that guarantees the total integrity of the data when
updating the queues, scrips, etc from, for example, a database dump?

I tend to go with a little script I call “old-reliable”.
#!/bin/sh

DB - 2-21-05

Back up the rt3 database

DIR=/root/rt3/backup/date +%b%y
FILE=$DIR/date +%d_rt3_backup

if [ -d $DIR ]
then
mysqldump -u backup --password=xxxxxxxx -e --add-drop-table
–add-locks rt3 > $FILE
else
echo “No such directory. Creating $DIR…”
mkdir $DIR
mysqldump -u backup --password=xxxxxxxx -e --add-drop-table
–add-locks rt3 > $FILE
fi

I then backup my rt3 install and run wild.

DB