Preformatted Subject

RT Users
1

Is there a way to make the Subject field a drop down menu? For continuity purposes, we would like to implement a set list of Subjects. I’m relatively new to RT so a point in the direction of relevant resources (if available) would be great! Thanks all in advance.

2

I think the best way to handle this would be through JavaScript, you can create a file local/static/js/AnyName.js then in your RT_SiteConfig.pm add the following config option:

Set( @JSFiles, ('AnyName.js') );

Then the content of the file can be something along the lines of this:

jQuery(function(){
    if ( window.location.href.indexOf('Ticket/Create.html') >= 1 ) {
        jQuery('input[name=Subject]').replaceWith(`
            <select name="Subject">
                <option>
                    Some Option
                </option>
            </select>
        `)
    }
})

Where you can just replace the existing text input with whatever HTML input you’d like.

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