Predefined or boilerplate responses?

RT Users
1

In the Wiki under “Problems” there is the line “Predefined Replies - How
can we use predefied replies to solve the tickets?”, but unfortunately it
is not a link. Can this be done within RT?

Thanks

2

Yes. That functionality is built into RTFM.On Sep 1, 2004, at 5:32 AM, Keith Edmunds wrote:

In the Wiki under “Problems” there is the line “Predefined Replies -
How
can we use predefied replies to solve the tickets?”, but unfortunately
it
is not a link. Can this be done within RT?

Thanks

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