Predefined or boilerplate responses?

In the Wiki under “Problems” there is the line “Predefined Replies - How
can we use predefied replies to solve the tickets?”, but unfortunately it
is not a link. Can this be done within RT?

Thanks

Yes. That functionality is built into RTFM.On Sep 1, 2004, at 5:32 AM, Keith Edmunds wrote:

In the Wiki under “Problems” there is the line “Predefined Replies -
How
can we use predefied replies to solve the tickets?”, but unfortunately
it
is not a link. Can this be done within RT?

Thanks


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com