Pre -scrips

RT Users
1

I couldn’t find anything on this on the web. Can WebRT prevent a
transaction from occurring using a scrip?

For example, I’d like to prevent resolution on a ticket if a certain
custom field has not been filled out correctly. Or maybe I’d like to
prevent resolution of a ticket that is not currently in the open state.

I can write the scrips to do this, but I can’t figure out how to tell
wiki to ignore the transaction that launched the scrip in the first place.

Thanks

-eric

2

At Thursday 12/1/2005 02:18 PM, Eric Horne wrote:

I couldn’t find anything on this on the web. Can WebRT prevent a
transaction from occurring using a scrip?

For example, I’d like to prevent resolution on a ticket if a certain
custom field has not been filled out correctly. Or maybe I’d like to
prevent resolution of a ticket that is not currently in the open state.

I can write the scrips to do this, but I can’t figure out how to tell wiki
to ignore the transaction that launched the scrip in the first place.

No, you can’t do that. Perhaps you could make the On Resolve scrip set the
status back to its old value if the field hasn’t been filled out correctly?

Steve