Yep. That’s the rule that’s in place now. I was hoping to have to avoid
forcing people to create a ticket. Save it. Then assign it. Owner can be
assigned on creation, but I guess it’s just missing the owner at that
phase.
Thanks for your help,
ChrsiOn Mon, 2005-09-19 at 10:36 -0700, Patrick Morris wrote:
There is no owner on create. Maybe “On owner change” would work?
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Christopher
Wall
Sent: Monday, September 19, 2005 8:58 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Possibly RTFM (apologies): notifying owner ON creationof
a ticket.Good morning,
I have scrips set up which email users (requestor, owner) when they are
assigned an unassigned ticket, or when a comment is made. However,
notification does not seem to go out when the ticket is created and assigned
all at the same time.I have tried a script that says “on create, notify owner, with template:
blank”, to no avail. I am wondering what I am missing and anyone could
provide insight.I am running RT 3.2.1, and can provide the installed list from the system
config if this would provide insight.Again, apologies if this has been covered. If I could be pointed to a more
appropriate resource or method to solve this I would be most appreciative.Thanks again,
Chris Wall