Is it possible to forward a ticket (including any custom fields)
out of RT via email?
Thanks,
John
John Hascall, john@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication & Directory Services)
IT Services, The Iowa State University of Science and Technology
Is it possible to forward a ticket (including any custom fields)
out of RT via email?
3.8.7 will forward the correspondence from a ticket, but you would
have to add the custom fields to its behavior.
Eleanor J. (Piglet) Evans, eje@panix.com
Customer Support, (212) 741-4400
Is it possible to forward a ticket (including any custom fields)
out of RT via email?
3.8.7 will forward the correspondence from a ticket, but you would
have to add the custom fields to its behavior.
And it contains a Template that lets you add in the custom fields
-kevin
Is it possible to forward a ticket (including any custom fields)
out of RT via email?
3.8.7 will forward the correspondence from a ticket, but you would
have to add the custom fields to its behavior.
And it contains a Template that lets you add in the custom fields
Thank you for pointing that out! It had totally failed to occur to me
and is extremely useful.
Eleanor J. (Piglet) Evans, eje@panix.com
Customer Support, (212) 741-4400