Hi,
I am still playing with RT 3 (nearly finished and hoping I will be able to
switch to RT3 on it’s release).
I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.
- Select “reply”
- Tupe a message hit reply (Notice that the STatus was “new”)
Then go to history and you see entry:
-
RT_System - Status changed from new to open
-
root - Correspondance added
-
root - Status changed from open to new
Can anyone else duplicate this or is it just my system?
Stewart
Following up on this it I am also seeing messages like:
RT_System - Status changed from open to open
in the history of a ticket aswell. From when I ‘reply’ to an open ticket
in the web interface. the rt3 system I am playing with is not set up for
me to perform much testing, and I have run out of time to track this issue
down any further. I would really like to know if anyone else is seeing
this behaviour. I actuall think I saw it doing it with rc1 as well, but I
can not remember.
StewartOn Thu, 20 Mar 2003, Stewart James wrote:
Date: Thu, 20 Mar 2003 14:46:26 +1100 (EST)
From: Stewart James stewart.james@vu.edu.au
To: rt-users@lists.fsck.com
Subject: [rt-users] Possible minor bug in RT3rc3
Hi,
I am still playing with RT 3 (nearly finished and hoping I will be able to
switch to RT3 on it’s release).
I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.
- Select “reply”
- Tupe a message hit reply (Notice that the STatus was “new”)
Then go to history and you see entry:
-
RT_System - Status changed from new to open
-
root - Correspondance added
-
root - Status changed from open to new
Can anyone else duplicate this or is it just my system?
Stewart
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Then go to history and you see entry:
-
RT_System - Status changed from new to open
-
root - Correspondance added
-
root - Status changed from open to new
Can anyone else duplicate this or is it just my system?
I also see this behavior with RT 3rc3.
There is an add-on scrip that someone had contributed for RT2 to do the
same thing and it also had the same bug as above. I recall seeing a
patch posted to the mailing list at one point in time but it was a
modification to RT itself (it changed the ordering of operations
somewhere), not the action module. I don’t know if that patch would
even be close to applying on RT3.
Sean
It’s a bug. I’m not sure that it will be fixed before 3.0.0. (I suspect
it won’t be)On Thu, Mar 20, 2003 at 12:50:11PM -0800, seph wrote:
I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.
Then go to history and you see entry:
-
RT_System - Status changed from new to open
-
root - Correspondance added
-
root - Status changed from open to new
Can anyone else duplicate this or is it just my system?
what are your scrips?
seph
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Only the default scrips installed globaly. Nothing special.
Cheers,
StewartOn Thu, 20 Mar 2003, seph wrote:
Date: Thu, 20 Mar 2003 12:50:11 -0800
From: seph seph@directionless.org
To: Stewart James stewart.james@vu.edu.au
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Possible minor bug in RT3rc3
I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.
Then go to history and you see entry:
-
RT_System - Status changed from new to open
-
root - Correspondance added
-
root - Status changed from open to new
Can anyone else duplicate this or is it just my system?
what are your scrips?
seph