Possible minor bug in RT3rc3

Hi,

I am still playing with RT 3 (nearly finished and hoping I will be able to
switch to RT3 on it’s release).

I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.

  • Select “reply”
  • Tupe a message hit reply (Notice that the STatus was “new”)

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

Stewart

Following up on this it I am also seeing messages like:

RT_System - Status changed from open to open

in the history of a ticket aswell. From when I ‘reply’ to an open ticket
in the web interface. the rt3 system I am playing with is not set up for
me to perform much testing, and I have run out of time to track this issue
down any further. I would really like to know if anyone else is seeing
this behaviour. I actuall think I saw it doing it with rc1 as well, but I
can not remember.

StewartOn Thu, 20 Mar 2003, Stewart James wrote:

Date: Thu, 20 Mar 2003 14:46:26 +1100 (EST)
From: Stewart James stewart.james@vu.edu.au
To: rt-users@lists.fsck.com
Subject: [rt-users] Possible minor bug in RT3rc3

Hi,

I am still playing with RT 3 (nearly finished and hoping I will be able to
switch to RT3 on it’s release).

I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.

  • Select “reply”
  • Tupe a message hit reply (Notice that the STatus was “new”)

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

Stewart


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

I also see this behavior with RT 3rc3.

There is an add-on scrip that someone had contributed for RT2 to do the
same thing and it also had the same bug as above. I recall seeing a
patch posted to the mailing list at one point in time but it was a
modification to RT itself (it changed the ordering of operations
somewhere), not the action module. I don’t know if that patch would
even be close to applying on RT3.

Sean

I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

what are your scrips?

seph

It’s a bug. I’m not sure that it will be fixed before 3.0.0. (I suspect
it won’t be)On Thu, Mar 20, 2003 at 12:50:11PM -0800, seph wrote:

I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

what are your scrips?

seph


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Only the default scrips installed globaly. Nothing special.

Cheers,

StewartOn Thu, 20 Mar 2003, seph wrote:

Date: Thu, 20 Mar 2003 12:50:11 -0800
From: seph seph@directionless.org
To: Stewart James stewart.james@vu.edu.au
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Possible minor bug in RT3rc3

I have just noticed when replying to a message with status “new” in the
web interface the follwoing happens.

Then go to history and you see entry:

  •  RT_System - Status changed from new to open
    
  •  root - Correspondance added
    
  •  root - Status changed from open to new
    

Can anyone else duplicate this or is it just my system?

what are your scrips?

seph